Shipping policy

Shipping Policy – LIYO Silks

Effective Date: 06-01-2025 Last Updated: 07-20-2025

At LIYO Silks, we are committed to delivering your orders quickly and efficiently while ensuring the safety and quality of our products during transit. Please read our shipping policy carefully before placing your order.

Shipping Locations

We currently ship to:

• All 50 U.S. states (including Alaska & Hawaii)

• U.S. Territories (e.g., Puerto Rico, Guam – delivery times may vary)

• For international shipping inquiries, please contact us at support@liyosilks.com

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Orders placed after 2:00 PM EST will be processed the next business day.

• During peak seasons, promotional periods, or new collection launches, processing times may be slightly extended.

Shipping Methods & Delivery Time

We partner with reliable carriers such as USPS, UPS, and FedEx. Delivery timelines:

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

3–7 business days

Free (on orders $75+) or flat rate

Expedited Shipping

1–3 business days

Calculated at checkout

Express/Overnight

1 business day

Note: Delivery time excludes order processing time.

Shipping Charges

• Free Standard Shipping on all U.S. orders over $75

• Orders below $75 incur a flat rate of $6.99

• Expedited or special shipping costs are calculated at checkout

Tracking Your Order

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

• Please allow 24–48 hours for tracking information to update.

• You can also track your order directly through our website or shipping carrier.

Delays & Exceptions

• Delivery delays may occur due to weather, courier issues, or peak demand.

• LIYO Silks is not responsible for shipping delays once the package is in the carrier’s possession.

• If a package is lost or significantly delayed, contact us and we will assist in filing a claim.

Undeliverable Packages

If a package is returned due to:

• Incorrect shipping address

• Unavailability to receive the package

• Refusal of delivery You will be responsible for the reshipping cost.

International Shipping (Upon Request)

International shipping is currently limited and handled on a case-by-case basis. Please email us at support@liyosilks.com with your location and item interest for a shipping quote.

If you have questions about your order, feel free to contact us:

support@liyosilks.com Woodbridge, New Jersey, USA